FAQ & Policies
When will we get our images?
The standard return time for your edited images is 2-4 days from when the images are favorited (certain packages may vary. Ex. Events, Weddings, Video). Images aren't favorited to be edited within 6 hours then that will delay the editing process. If images to be edited are not picked out within a week of the session, they will be forfeited.
How will the images be delivered?
The images will be sent to your email with a link and a pin to your online gallery. From there you will be able to download your images with the provided pin and email given to me.
What if I have to cancel or reschedule?
All deposits are non-refundable. If you need to cancel or reschedule I must be contacted AT LEAST 24 hours prior to your scheduled session (new date must be within 7 days from original session). If it is outside of 7 days the remaining has to be paid in advance. If I am notified within less than 24 hours notice the remaining does have to be paid in advance prior to rescheduling and a last minute fee of $70.00 will be added to the remaining balance. You will be given 7 days from the original scheduled booking to reschedule. Both of these will grant one reschedule with my clearance. If you do not reschedule during that timeframe, your non-refundable deposit will be lost.
What if I am running late?
The amount of time late will run into your session. If I have the availability an extension may be possible (for added cost) but not guaranteed. If you do not arrive or make contact by the scheduled start time, the session will be cancelled without the option to reschedule. If you miss more than half of the time of your scheduled session it will be cancelled.
What does my package include? (Amount of edits, outfits, etc.)
Please read package description prior booking. All details are listed on each package.
Where are you based and do you travel?
I am based in St. Louis, Missouri. Any local work includes the St. Louis Metro Area and St. Charles County. For any travel work outside of those areas please contact me via text or email.
What about inclement weather?
For my safety and your safety, you will be contacted 24 hours prior to your session if there is any indication of severe weather. We will discuss if any changes need to be made to ensure comfortability.
What about the remaining owed?
Please note that access to your photos will be provided once payment is received. If payment is not settled within 12 hours of the session's end, a $50.00 late fee will apply, and the total balance must be paid within an extended 6-hour window to release the gallery otherwise, access will be lost.
Studio Specific:
- Any cut/step through ideas with the backdrop does have an added fee ($50.00)
- Please wait until 10 minutes prior to your session to enter (Unless I am contacted and earlier access is discussed)
- Please clean up any trash from your session